Frequently Asked Questions (FAQs)

General Queries

How do I start?

Start by adding wallet balance to your account and start enjoying the services we provide.

How do I add balance to my account?

You can simply choose any of our payment methods as in your debit or credit cards, Net banking, bank a/c or even cash or bank deposit

What are the different modes of payment?

For country specific, we partner with local country banks and user can make payment as per the bank guideline. Please visit country specific site for more information.

How do I enquire about my balance?

Opening an a/c in paybyonline.com is absolutely free but to use the services you need to pay defined amount.

Do we need to pay for a subscription/ to open an account?

No.. Its absolutely Free.

Do we get offers or bonuses?

Yes, definitely. We provide commissions or discounts on every purchase and timely exciting offers to provide better services for you.

What are the extra charges charged incase of payment done by a debit or credit card?

There could be fee or commission charges that will be clearly mentioned in your Account’s Setup menu

What all bills can be settled through this site?

You can settle bill or invoice of any particular merchant thorough this site.





Recharge related Queries

What should I do if recharge is not done?

Wait for 5 minutes after the payment is successfully done. If your mobile number is still not recharged then go to contact page and register a complaint. We will respond to it as soon as possible.

Does the recharge happen immediately?

Yes. You get your recharge immediately. As soon as payment is made, you will get a confirmation mail from PaybyOnline.com and a recharge message from your mobile operator in the recharging mobile. Generally it takes less than 2 seconds for the transaction to complete.

Can I recharge for my friends and relatives also?

Absolutely. You can recharge for your loved ones using the same account. You just need to know the mobile number to make a successful recharge. Also you can use "Recharge PIN" service which you can generate and this PIN can be used by anyone. Simply share this PIN to your friends or family who you want to recharge for.

Is their any extra charge for recharging?

We do not charge you anything extra for the recharge in the name of service charges, convenience charges or any other term.